We do our best to protect your mug but since it is a fragile item, it can happen. We offer free replacement, just send us through email a photo of the broken mug with its packaging label. Our reliable customer support team will be assisting you on the process.
BEST GIFT IDEA FOR YOUR LOVED ONES
CUSTOMER REVIEWS
Great transaction in every way! Fast shipping! Awesome seller! Thanks! A★★★★★ THANK YOU! THANK YOU! Definitely brought a huge smile to my brother-in-law's face, who is fighting cancer
The mug was exactly as advertised and arrived much earlier than expected in protected packaging. I contacted customer service before ordering and I received an answer immediately resolving the question. I was impressed with the professionalism and the item ordered. I trust this seller Panvola and will definitely order again in the future. Thank you!!!
Three and a half years ago my friend bought my first one from another sight and I loved it. Broke the handle and had to replace with this one the best match and this one does the job! Very happy!
Arrived in a nice box, on time. Looks better than I thought it would based on the picture. A gift for my son so hopeful he will like it for his growing pic collection.
DISHWASHER & MICROWAVE SAFE
High Gloss + Premium White Finish ORCA Coating
Durable to any dishwasher/microwave
1 year no loss in color/text warranty
BROKEN MUG? FREE REPLACEMENT!
We understand how important the mug is as a gift to loved ones. Even though we do our best to protect from any damages, it happens time to time. Whenever you found out a broken mug, please send a replacement request as soon as possible so that we can send a free replacement on time.
FAQ
What happens if I got a broken mug?
How long does it take to get delivered?
Normally it would take 3-5 days for our print-on-demand mugs to be shipped. We print after you place your order as we do not have a giant warehouse to store each mug. Every single item is custom-made with much detail and attention.
After we ship the order, it would take another 3-5 business days to get delivered. We recommend placing the order 2 weeks before any specific date that you might need it.
How can I track my order?
You should be able to get the delivery status email as soon as we ship out the order. If not, please send us an email to support@panvola.com to check out your order status