Privacy policy

Privacy Policy

Effective October 11, 2026

This policy explains what personal information we collect when you visit panvola.com or buy from us, how we use it, who we share it with, and the choices you have. Panvola is a brand of Talented Musicians US Inc ("Panvola," "we," "us," or "our"), a Texas corporation. We sell funny and gift mugs and tumblers online.

If you live in a US state with a consumer privacy law, see "US state privacy rights." If you are in the European Economic Area or the United Kingdom, see "If you are in the EU or UK."

Information we collect

Information you give us:

• Contact details: your name, email address, phone number, and billing and shipping addresses.
• Order details: what you bought, order numbers, order history, and any personalization text or images you submit.
• Payment details: your card or other payment information is collected and processed by our payment processor. We do not see or store your full card number.
• Messages: what you send us by email or through the chat on our site.
• Reviews: reviews, ratings, and photos you choose to post.
• Marketing choices: whether you signed up for our emails, and how you interact with them (for example, whether you open them or click a link).

Information collected automatically:

• Device information: IP address, browser type, device type, operating system, language, time zone, and general location (such as city or country) based on your IP address.
• Browsing activity: pages and products you view, what you add to your cart, how you got to our site, and how you move around it, including clicks, taps, scrolls, and mouse movements.

We collect this through cookies, pixels, and similar tools. See "Cookies and similar tools" below.

How we use your information

• To take, make, ship, and deliver your order, and to handle returns, refunds, and replacements.
• To answer your questions and give support, including through our chat.
• To send order and shipping updates.
• To send marketing emails if you signed up. You can unsubscribe at any time.
• To understand how people use our site and improve it.
• To show and measure ads for our products on other sites.
• To show your reviews on our site.
• To prevent fraud, keep the site secure, and protect our rights.
• To meet legal, tax, and accounting obligations.

We do not make decisions about you based only on automated processing that have legal or similarly significant effects.

Who we share it with

We share personal information only with companies that help us run the store, and only as needed for the purposes above. These include:

• Shopify: our store platform. Shopify hosts the site and processes orders. Payments go through Shopify Payments, and our site chat runs on Shopify Inbox. Shopify's privacy policy: shopify.com/legal/privacy.
• Omnisend: sends our marketing emails and runs our email sign-up forms. omnisend.com/privacy-policy.
• Google: Google Analytics helps us understand how the site is used, and Google Ads helps us show and measure ads for our products on other sites. policies.google.com/privacy.
• Microsoft Clarity: website analytics, including heatmaps and session recordings that show how visitors use our pages. privacy.microsoft.com/privacystatement.
• Judge.me: collects and displays product reviews, and may email you after an order to ask for a review. judge.me/privacy.
• Production and fulfillment partners: Printify, teelaunch, and Amazon (for items shipped from Amazon warehouses) receive your name, shipping address, order details, and personalization so they can make and ship your order.
• Shipping carriers: receive your name, address, and sometimes your email or phone number to deliver your package and send tracking updates.
• Professional advisors, such as accountants and lawyers, when needed.
• Authorities, when the law requires it or to protect our rights, your safety, or others' safety.
• A buyer or successor, if our business or brand is sold or merged.

Reviews you post are public. Anyone visiting our site can see them, along with the name you choose to show.

We do not sell your personal information for money.

Cookies and similar tools

Cookies are small files stored on your device. We and our partners use them, along with pixels and browser storage, for these purposes:

• Essential: make the store work, such as keeping items in your cart and completing checkout.
• Preferences: remember choices such as your country and currency.
• Analytics: help us understand how the site is used (Google Analytics, Microsoft Clarity, and Shopify analytics).
• Marketing: measure our emails and sign-up forms (Omnisend), and show and measure ads for our products on other sites (Google Ads).

Where the law requires it, including in the EU and UK, we ask for your consent through a cookie banner before using non-essential cookies. You can change your choice through the cookie banner where it is shown. You can also block or delete cookies in your browser settings, though parts of the store may not work without essential cookies.

To limit ads from Google, visit adssettings.google.com. To opt out of interest-based ads from many companies, visit optout.aboutads.info or optout.networkadvertising.org.

Some browsers send a "Do Not Track" signal. There's no common standard for it, so we don't respond to it. Your browser may also offer its own settings to block cookies or limit tracking.

How long we keep it

We keep personal information only as long as we need it for the purposes in this policy. For example:

• Order and payment records: as long as tax, accounting, and other laws require.
• Marketing data: until you unsubscribe or ask us to delete it, and then only a record that you opted out.
• Support messages: as long as needed to help you and keep a record of what we agreed.
• Analytics data: for the limited time set by our analytics provider.

When we no longer need information, we delete it or make it anonymous.

Security

We use reasonable technical and organizational safeguards to protect personal information, and our payment processor encrypts card data. No website or online service is completely secure, so we cannot guarantee security.

Children

Our site is not meant for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, email [email protected] and we will delete it.

International transfers

We are based in the United States, and our service providers may process information in the United States and other countries. Privacy laws there may differ from those where you live. See "If you are in the EU or UK" for how we protect transfers from Europe.

Your choices

• Marketing emails: click "unsubscribe" in any marketing email, or email us. We'll still send messages about your orders.
• Cookies: use the cookie banner where it is shown, or your browser settings.
• Your information: email [email protected] to ask what we hold about you, or to correct or delete it.

US state privacy rights

Depending on where you live (for example California, Colorado, Connecticut, Texas, Virginia, and other states with privacy laws), and if the law applies to us, you may have the right to:

• know what personal information we collect, where it comes from, why we use it, and who we share it with;
• get a copy of your personal information;
• correct inaccurate personal information;
• delete your personal information;
• opt out of the "sale" or "sharing" of your personal information, or its use for targeted advertising;
• appeal if we decline your request.

We do not sell personal information for money. Some state laws may treat certain analytics or advertising tools, such as Google Ads, as a "sale" or "sharing." You can opt out of that by emailing [email protected], and through the cookie banner where it is shown.

We do not use sensitive personal information to infer characteristics about you. We do not knowingly sell or share the personal information of anyone under 16.

To make a request, email [email protected] with the subject "Privacy request." We'll need to confirm your identity, usually by matching your email address and order details. You may use an authorized agent; we may ask for proof that you gave them permission. We will not treat you differently for using your rights. If we deny your request, you can appeal by replying to our decision with the subject "Privacy appeal."

California residents can also ask, once a year, which third parties we shared personal information with for their own direct marketing (California's "Shine the Light" law). We do not share personal information for that purpose.

If you are in the EU or UK

This section applies if you are in the European Economic Area or the United Kingdom.

Controller: Talented Musicians US Inc (Panvola), 5830 Granite Parkway Ste 100-344, Plano, TX 75024, United States, [email protected], is the controller of your personal data.

Our legal bases for using your data:

• Contract: to process, make, ship, and support your order, and to handle returns and refunds.
• Legitimate interests: to run and improve our store, keep it secure, prevent fraud, answer questions, and publish reviews you submit. We balance these interests against your rights.
• Consent: for non-essential cookies, analytics such as Google Analytics and Microsoft Clarity, advertising such as Google Ads, and marketing emails, which we send only if you sign up. You can withdraw consent at any time. This does not affect processing that happened before.
• Legal obligation: to keep tax and accounting records and respond to lawful requests.

Your rights: you can ask us to:

• give you access to your personal data and a copy of it;
• correct inaccurate data;
• delete your data;
• restrict how we use your data;
• send your data to you or another company in a machine-readable format;
• stop using your data where we rely on legitimate interests, and stop direct marketing at any time.

To use these rights, email [email protected]. We may ask you to confirm your identity. We reply within one month.

Where your data is processed: we are based in the United States, and you give us your data directly when you shop with us, so it is stored and used in the United States. Some of our service providers process it there or in other countries. Where their data processing terms include standard contractual clauses (for example, Shopify's and Google's), those clauses apply. Contact us for more information.

Complaints: you can complain to the data protection authority where you live or work. In the UK, that is the Information Commissioner's Office (ico.org.uk). We'd appreciate the chance to help first, so please contact us.

Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date. If the changes are significant, we'll give more notice, such as a notice on our site or an email.

Contact us

Questions or requests about privacy? Email [email protected].

Mail: Talented Musicians US Inc, Attn: Panvola, 5830 Granite Parkway Ste 100-344, Plano, TX 75024, United States.