Terms of service

Terms of Service

Effective October 11, 2026

Welcome to Panvola. We make funny, giftable mugs and tumblers. These terms explain the rules for using panvola.com and buying from us. Please read them. By using the site or placing an order, you agree to them.

1. Who we are

panvola.com is run by Talented Musicians US Inc, a Texas corporation doing business as Panvola. In these terms, "Panvola," "we," "us," and "our" mean Talented Musicians US Inc. "You" means anyone who visits the site or buys from us. Our store runs on Shopify.

These terms work together with our Refund Policy, Shipping Policy, and Privacy Policy. If one of those policies covers a topic in more detail, that policy applies to that topic.

2. Your rights under consumer law

Nothing in these terms takes away rights you have under the consumer protection laws of the place where you live, when those rights cannot be waived by agreement. If a sentence here conflicts with those laws, the law wins.

3. Using the site

To place an order, you must be an adult under the laws where you live, or have a parent or guardian's permission. Please give us accurate contact, shipping, and payment details.

When you use the site, please do not:

• break the law or help someone else break it;
• copy, scrape, or resell our designs, photos, or site content without our written permission;
• upload viruses or harmful code, or try to get around the site's security;
• harass anyone, post false or misleading information, or pretend to be someone else;
• collect other people's personal information from the site.

We may suspend or block access for anyone who breaks these rules.

4. Orders

Your order is an offer to buy. We accept it when we send you an order confirmation email. We may refuse or cancel an order, for example if an item is unavailable, the price or description was wrong, we suspect fraud, or the item cannot ship to your address. We may also limit quantities per person or order. If we cancel after you paid, we refund you in full.

Most of our items are made to order. Once production starts, we cannot promise changes or cancellations. Our Shipping Policy explains how to ask, and your legal cancellation rights still apply.

5. Prices, discounts and payment

• Prices are shown in your local currency where available. Taxes and shipping are shown at checkout before you pay.
• Quantity discounts apply automatically: buy 2 items and save 10%, or buy 3 or more and save 15%. You can mix any products.
• Discount codes may not stack with each other or with the quantity discount. When more than one discount could apply, checkout uses the larger one.
• Free shipping thresholds are listed in our Shipping Policy and are measured after discounts.
• Payments are processed securely through Shopify Payments. We do not see or store your full card number.
• We may change prices and offers at any time. A change does not affect an order we have already accepted.

Mistakes happen. If a price, description, or photo on the site is wrong, we may correct it. If you already ordered, we'll contact you and you can choose to continue at the correct price or cancel for a full refund.

6. Shipping, returns and refunds

Shipping times, costs, and where we ship are explained in our Shipping Policy. Returns, refunds, and what happens if an item arrives damaged are explained in our Refund Policy.

7. Where we sell

We sell only to the countries listed in our Shipping Policy, and some products are not available in every one of them. We may stop selling a product, or stop selling to a region, at any time.

8. Product colors and made-to-order items

We try to show our products as accurately as we can. Colors can look different on different screens, and printed items can vary a little in color and placement from the photos. Mugs and tumblers come in the sizes stated on the product page. If an item is damaged, defective, or not what you ordered, our Refund Policy explains how we fix it.

9. Personalized items

If you personalize an item, please check spelling and details before you order. We print what you submit. You confirm that you have the right to use any text or image you send us, and that it does not break the law or anyone else's rights. We may refuse personalization requests we think are offensive or infringing.

10. Reviews, comments and ideas

You may post reviews and photos about products you bought. Reviews are collected and shown through Judge.me and appear publicly on our site. Please keep them honest and respectful. We may remove content that is unlawful, abusive, misleading, or infringes someone's rights.

When you post a review or send us feedback or ideas, you give us a free, worldwide, non-exclusive license to use, display, and share it in connection with Panvola, including in marketing. You are responsible for what you post.

11. Our designs and content

The designs, artwork, text, photos, logos, and other content on panvola.com belong to Panvola or our licensors and are protected by copyright and trademark laws. Buying a product gives you the product, not the right to copy or sell the design.

If you believe something on our site infringes your copyright or trademark, email [email protected] with the subject "IP notice." Tell us who you are, what work you own, where it appears on our site, and how to reach you. We review every notice and remove material when appropriate.

12. Other websites and tools

Our site may link to other websites or use tools from other companies, such as chat, reviews, and payment services. We do not control those sites or services and are not responsible for their content or practices. Their own terms and privacy policies apply.

13. Warranties

We do not offer an extra warranty beyond what the law provides. You keep all legal guarantees and warranties that apply to the goods you buy, including those described in our Refund Policy.

Apart from those legal rights, we provide the website itself "as is." We do not promise that the site will always be available, error-free, or free of viruses, but we work to keep it running and secure.

14. Limits on our liability

To the extent the law allows:

• we are not liable for indirect or consequential losses, such as lost profits or lost data, that come from using the site or our products; and
• our total liability for any claim related to an order is limited to the amount you paid for that order.

These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by our negligence, for fraud, or for your statutory consumer rights.

15. Your responsibility

If you break these terms or the law while using the site, and that causes a claim against us by someone else, you agree to cover our reasonable costs of that claim, to the extent the law allows.

16. Governing law and disputes

If you have a problem, please contact us first at [email protected]. Most issues are solved quickly, and usually with a replacement or refund.

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules. Any dispute that we cannot settle informally will be heard in the state or federal courts located in Collin County, Texas, and you and we agree to those courts' jurisdiction. Either of us may also bring an individual claim in small claims court where it qualifies. There is no arbitration requirement.

If you are a consumer living outside the United States, for example in Canada, the UK, or Australia, this choice of law and courts does not take away the protection of the mandatory laws of your country, or your right to bring a claim in your local courts.

17. Changes to these terms

We may update these terms from time to time. When we do, we will post the new version on this page with a new effective date. The terms in effect when you place an order apply to that order.

18. General

• If any part of these terms is found unenforceable, the rest still applies.
• If we don't enforce a term right away, we can still enforce it later.
• These terms and the policies they mention are the whole agreement between you and us about using the site and buying from us.
• We may send notices to you by email or by posting them on the site.
• We may transfer these terms to a company that takes over our business. You may not transfer them without our permission.

19. Contact

Questions about these terms? Email [email protected], or chat with us on panvola.com.

Mailing address: Talented Musicians US Inc, Attn: Panvola, 5830 Granite Parkway Ste 100-344, Plano, TX 75024, United States.