Refund policy

Return & Refund Policy

Effective October 11, 2026

Panvola is a brand of Talented Musicians US Inc. If something is wrong with your order, we'll make it right. This page explains how.

Orders placed before October 11, 2026 are covered by the policy that was posted when you ordered.

Something wrong with your order?

If your item arrived broken, chipped, misprinted, defective, or it is not what you ordered, email [email protected] with your order number and a photo of the problem.

• There is no deadline to tell us. Contact us whenever you notice the problem.
• We'll send a free replacement. If you'd rather have a refund, just say so and we'll refund you.
• You don't need to send the item back. Please keep it until we reply, in case we ask for one more photo.

Changed your mind?

Some items can't be returned just because you changed your mind:

• Mugs cannot be returned for a change of mind.
• Personalized items (with a name, date, photo, or other text you chose) cannot be returned for a change of mind.

Other items, such as tumblers, can be returned within 30 days of delivery if they are unused and in their original packaging.

Items shipped from our warehouse stock (fulfilled from Amazon warehouses) can also be returned within 30 days of delivery if they are unused and in their original packaging, even if they are mugs.

Not sure which kind your item is? Email us with your order number and we'll check for you.

If you live in the UK, you also have a legal right to cancel. See "If you are in the UK" below.

How to start a return

• Email [email protected] with your order number and the item you want to return.
• Wait for our reply before you mail anything. Return addresses depend on the warehouse that shipped your order, so we send you the right one.
• Please do not send items to our mailing address in Plano, Texas. It is not a return address.

Return shipping costs

• If the problem is ours (damaged, defective, misprinted or wrong item), you pay nothing and you don't need to return the item.
• Change-of-mind returns: we pay the return postage. We email you a prepaid return label with the right return address.

Refunds

Once your refund is approved, it goes back to your original payment method. Your bank or card issuer may take a few days to show it.

If you return only part of an order, the refund is for what you paid for those items after any discount.

Gift cards

Gift cards cannot be returned or exchanged for cash, except where the law requires it.

If you are in the UK

The rules above are our standard policy. If you live in the United Kingdom, the law gives you extra rights, and they apply even where our standard policy says an item cannot be returned.

• Right to cancel: you can cancel your order within 14 days, starting the day you (or someone you name) receive the goods. If your order arrives in several parcels, the 14 days start when the last one arrives. You do not need to give a reason.
• Exception: this right does not cover goods made to your specifications or clearly personalized, such as an item printed with a name or text you chose.
• How to cancel: send us a clear statement that you want to cancel, by email to [email protected], including your name, order number and the items. We'll confirm we received it.
• After you cancel, send the goods back within 14 days using the prepaid return label we email you. We pay the return postage.
• We refund the price and the standard delivery cost you paid within 14 days of your cancellation. We may wait until we receive the goods or proof that you sent them. We use your original payment method, at no cost to you.
• You are responsible for any loss in value caused by handling the goods more than you need to check them.

Legal guarantee

We do not offer an extra warranty beyond what the law provides. Your legal rights are not affected by this policy.

• UK: you have rights under the Consumer Rights Act 2015 if goods are faulty, not as described, or not fit for purpose.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
• United States and elsewhere: you keep any rights your local consumer law gives you.

To use any of these rights, email [email protected] with your order number and a description or photo of the problem.

Contact

Email [email protected], or chat with us on panvola.com. We aim to reply within 24 hours.

Mailing address (not for returns): Talented Musicians US Inc, Attn: Panvola, 5830 Granite Parkway Ste 100-344, Plano, TX 75024, United States.