Shipping policy

Shipping Policy

Effective October 21, 2026

Panvola is a brand of Talented Musicians US Inc. We work with a few production and fulfillment partners to get your mugs and tumblers to you. Shipping options, rates, and estimated delivery times are shown at checkout, based on your address and what is in your cart.

Orders placed before October 21, 2026 are covered by the policy that was posted when you ordered.

Free shipping

Standard shipping is free when your order reaches these amounts, measured after discounts:

• United States: US$75 or more
• Canada: CA$100 or more
• United Kingdom: £100 or more
• Australia: A$100 or more

Free shipping is applied automatically at checkout. For smaller orders, the shipping rate is shown at checkout before you pay. Taxes are separate from shipping.

How long it takes

Delivery time is production time plus shipping time. Most of our items are made to order, so we make them after you order.

• Production: usually 2 to 7 business days. Some items take 4 to 7 business days, or 9 to 12 business days in busy seasons such as the holidays.
• Items from our warehouse stock skip production and usually ship sooner.
• Shipping: after your order leaves production, the carrier's transit time depends on where you live and the shipping method.

These are estimates, not guarantees. Production can sometimes take longer, and weather, carrier delays, and customs can add time. We do not promise a specific delivery date. The estimate at checkout is the best we have when you order.

If we cannot ship your order within the time we told you, we will let you know and give you the choice to wait or cancel for a full refund.

Orders with several items

Different items may be made in different places, so one order can arrive in more than one package, on different days. You don't pay extra when this happens.

Tracking

When your order ships, we email you a shipping confirmation. Most orders include tracking. Some shipping methods, including some UK and international services, have limited tracking or none, or tracking that stops at the border.

Where we ship

We ship to the United States, Canada, the United Kingdom and Australia. We do not ship to the European Union or to Northern Ireland (BT postcodes). If an order for one of those addresses gets through checkout, we cancel it and refund it in full. Some made-to-order items cannot ship to certain places. If one of those items can't ship to your address, checkout will tell you before you pay.

Customs, duties and import taxes

Orders shipped from stock inside your country have no import charges. For some international orders, import VAT is collected at checkout or prepaid by our partner. Where it is not prepaid, your country may charge import duties, taxes, or fees on delivery. We'll tell you at checkout when we know about these charges.

Changes and cancellations

Need to change your address or cancel? Email [email protected] as soon as you can. We can usually make changes before your item goes into production. Once production starts, we cannot promise a change or cancellation. This does not limit any legal right to cancel you have in your country (see our Refund Policy).

Wrong or incomplete address

Please check your shipping address at checkout. If a parcel cannot be delivered or comes back because the address was wrong or incomplete, we'll help you reship it. The cost of the new shipment is yours.

Lost, late, or damaged packages

If your package seems lost, is very late, or arrives damaged, email [email protected] with your order number, and photos if anything is damaged. You can contact us anytime. You don't have to wait for a carrier deadline.

• Damaged item: we send a free replacement, or a refund if you prefer. See our Refund Policy.
• Lost package: once the carrier confirms the package is lost, or tracking has not updated for 10 business days, we send a free replacement or give you a full refund, whichever you prefer. Your statutory rights are not affected.
• Marked delivered but not received: check with neighbors and your local post office first, then email us. We'll look into it with the carrier and help you find a fix.

Contact

Email [email protected], or chat with us on panvola.com. We aim to reply within 24 hours.

Mailing address (not for returns): Talented Musicians US Inc, Attn: Panvola, 5830 Granite Parkway Ste 100-344, Plano, TX 75024, United States.